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Linen Aura

Terms and Conditions

Last updated: January 2025

1. Acceptance of Terms

By accessing and using Linen Aura's services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Products and Services

Linen Aura specializes in handmade Lithuanian linen textiles for B2B clients including:

  • Custom bedding for hotels and hospitality
  • Table linens for restaurants and events
  • Curtains and drapery for interior design projects
  • Kitchen and service textiles
  • Bath and spa textiles
  • Custom home décor items

3. Ordering and Payment

3.1 Order Process

All orders are subject to acceptance by Linen Aura. We reserve the right to refuse or cancel any order for any reason at any time.

3.2 Pricing

Prices are quoted in EUR and are subject to change without notice. Custom orders require individual quotations based on specifications, quantity, and delivery requirements.

3.3 Payment Terms

Payment terms are typically 50% deposit upon order confirmation and 50% before shipment. Alternative payment arrangements may be negotiated for established business clients.

4. Production and Delivery

4.1 Production Time

As all items are handmade to order, production times vary based on order complexity and current workload. Estimated delivery times will be provided upon order confirmation.

4.2 Shipping

We ship worldwide. Shipping costs and delivery times depend on destination and order size. Risk of loss passes to the buyer upon delivery to the carrier.

5. Quality and Returns

5.1 Quality Assurance

We take pride in our craftsmanship and inspect all items before shipment. Natural variations in linen texture and color are inherent characteristics of the material and not defects.

5.2 Returns and Exchanges

Due to the custom nature of our products, returns are generally not accepted unless items are defective or significantly different from specifications. Claims must be made within 7 days of delivery.

6. Intellectual Property

All designs, patterns, and creative works produced by Linen Aura remain our intellectual property unless otherwise agreed in writing. Clients may not reproduce or distribute our designs without permission.

7. Limitation of Liability

Linen Aura's liability is limited to the value of the goods supplied. We are not liable for indirect, consequential, or special damages arising from the use of our products.

8. Force Majeure

We are not liable for delays or failures in performance resulting from acts beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, or government actions.

9. Governing Law

These terms are governed by the laws of Lithuania. Any disputes shall be resolved in the courts of Lithuania.

10. Contact Information

For questions about these terms or our services, please contact us:

Email: vaidas@linenaura.com
Address: Rural Lithuania, EU (Rukai village)